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  • What areas do you service?
    We service San Antonio and the surrounding areas. - $25 delivery fee will apply to any address within 40 miles of 78108. Please inquire for any address outside of this zone.
  • What payment methods do you accept?
    We accept major credit cards
  • When is payment expected?
    An initial $100 non refundable retainer is due within 24 hours of your booking. Failure to make payment will result in the forfiture of your booking date. Final payment, to include a $50 damage deposit, is due 14 days prior to your event. If payment is not received, your event will be cancelled without refund. Your damage deposit will be refunded within 24 hours of pickup provided that all items are returned undamaged.
  • What is your cancellation policy?
    At the time of booking, a $100 non refundable retainer is required. If you are unable to keep your original booking and you reschedule at least 14 days prior to your event, your retainer can be used to select an alternate date (subject to availability) within 1 year of your original booking. If you cancel less than 14 days prior to your event, your retainer will be forfeited and cannot be used to rebook.
  • Are you able to set up indoors?
    Yes! Our soft play packages are designed for use both indoors and outdoors.
  • What happens if it rains?
    If there is any chance of rain in the forecast in your area at 12am on the day of your event, we will not set up outdoors. You have the option to move your set up indoors or select an alternate date (subject to availability). If it begins to rain during your event, the customer MUST notify Dream Partiez LLC immediately and we will return to retrieve the equipment regardless of party duration. We will work with you to reschedule your event for a later date. There will be no refunds. If the customer fails to notify Dream Partiez LLC, they will be subject to our damage policy.
  • What happens if any equipment is damaged?
    If any part of the equipment is damaged to include, stains, rips, holes, punctures, or water damage, your damage deposit will be non refundable and you will be charged the replacement cost of the damaged equipment.
  • Do you sanitize your equipment?
    Yes! All equipment is thoroughly cleaned and santized prior to and after each event. Cleanliness is of the utmost importance!
  • What days are available for booking?
    We book set ups on Saturdays and Sundays.
  • Do you set up at parks?
    While we prefer residential homes and private venues, we do accept bookings at parks on a case by case basis. All parks will be subject to an additional fee and MUST be reserved.
  • How long does it take to set up?
    Please allow approximately 1 1/2 hours prior to your start time for set up.
  • What areas do you service?
    We service San Antonio and the surrounding areas. $25 travel fee will apply to any address within 30 miles of 78108. Please inquire for any address outside of this zone.
  • What payment methods do you accept?
    We accept major credit cards
  • When is payment expected?
    *Dare to Dream & Delightful Dream* An initial $100 non refundable retainer is due within 24 hours of your booking. Failure to make payment will result in the forfiture of your booking date. *Your Dream Your Way* A 50% non refundable retainer is due within 24 hours of your booking. Failure to make payment will result in the forfiture of your booking date. Final payment for all packages, to include a $50 damage deposit, is due 14 days prior to your event. If payment is not received, your event will be cancelled without refund. Your damage deposit will be refunded within 48 hours of pickup provided that all items are returned undamaged.
  • What is your cancellation policy?
    If you are unable to keep your original booking and you reschedule at least 14 days prior to your event, your retainer can be used to select an alternate date (subject to availability) within 1 year of your original booking. If you cancel less than 14 days prior to your event, your retainer will be forfeited and cannot be used to rebook.
  • How does DIY work?
    All packages are DIY. Dream Team set up and break down can be added to any package for $50. DIY - We will drop off all equipment needed to set up your sleepover and provide detailed instructions. On the day of pickup, you will bag all items according to the instructions provided and place outside your door during the time slot given.
  • How much space do I need?
    Each tent is about 74 inches long and 53 inches wide. We can arrange the tents in various configurations depending on your space.
  • Do you help move furniture?
    No. The set up area must be clear and free of any furniture, pet hair, etc. prior to our arrival. If we are unable to begin once we arrive an additional fee may apply.
  • Am I able to eat in the tent?
    In order to keep the equipment in pristine condition, we do not allow food or drinks of any kind in the tents.
  • Are pets allowed in the setup area?
    Although we love our pets, we do not permit pets in the setup area. If pets or pet hair is found to be on the equipment, a $75 cleaning fee will automically be applied and damage deposit forfeited.
  • What happens if any equipment is damaged?
    If any part of the equipment is damaged to include but not limited to, stains of any kind, rips, holes, or punctures, your damage deposit will be forfeited and any additional replacement cost will be charged.
  • How is your equipment cleaned?
    All bedding is professionally laundered after each party. Items unable to be laundered are cleaned and disinfected using a steam cleaner. All hard surface items are cleaned with Lysol cleaning products.
  • When do drop offs and pickups take place?
    Both drop offs and pickups will take place between 9am-4pm. We will notify you of your smaller delivery window the week of your event.
  • What areas do you service?
    We service San Antonio and the surrounding areas. $25 travel fee will apply for any address within 30 miles of 78108. Please inquire for any address outside of this zone.
  • What payment methods do you accept?
    We accept major credit cards
  • When is payment expected?
    An initial $100 non refundable retainer is due within 24 hours of your booking. Failure to make payment will result in the forfiture of your booking date. Final payment is due 14 days prior to your event. If payment is not received, your event will be cancelled without refund.
  • What is your cancellation policy?
    At the time of booking, a $100 non refundable retainer is required. If you are unable to keep your original booking and you reschedule at least 14 days prior to your event, your retainer can be used to select an alternate date (subject to availability) within 1 year of your original booking. If you cancel less than 14 days prior to your event, your retainer will be forfeited and cannot be used to rebook.
  • Is the foam safe?
    Yes! We use a high quality foam solution that is bio degradable, non-toxic, and hypoallergenic. It is safe for babies, pets and your yard!
  • What type of ground surface is needed?
    Grass, turf, asphalt or cement. Backyard party, driveway party, neighborhood block party, we got you covered!
  • Is there an age limitation?
    Our foam parties are perfect for all ages! *Small children will require adult supervision at all times.
  • What is the attire for a foam party?
    We recommend swim wear or light weight shorts and t-shirts. Colored foam may slightly stain clothing.
  • How does clean up work?
    This is the best part! The foam evaporates on its own, no clean up required!
  • How much space is needed?
    With one cannon we can easily fill a space 30x30 ft. If you require services for a larger space, please let us know.
  • What happens if it rains?
    If there is a greater than 30% chance of rain in the forecast two hours prior to your event, we will not be able to host your foam party. You will have the option to select an alternate date within one year of your original booking (subject to availability).
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